Privacy Policy

Effective Date: January 1, 2026

AgapeHealth Psychological Services ("AgapeHealth," "we," "our," or "the Practice") is committed to protecting your privacy and handling your personal information with care, discretion, and transparency. This Privacy Policy explains how information is collected, used, stored, and protected when you visit our website or contact our practice through online forms, email, or other website features.

This Privacy Policy applies solely to information collected through our website. If you become a client of AgapeHealth Psychological Services, the privacy of your protected health information (PHI) is governed separately by our Notice of Privacy Practices and applicable federal and California laws, including the Health Insurance Portability and Accountability Act (HIPAA) and the California Confidentiality of Medical Information Act (CMIA).

1. Information We Collect

Personal Information You Provide

When you contact AgapeHealth Psychological Services through our website, request a consultation, complete a contact form, or otherwise communicate with us, you may voluntarily provide personal information, including:

• Name

• Email address

• Telephone number

• Preferred method of contact

• Information regarding the services you are seeking

• Any additional information you choose to include in your message

Please avoid submitting confidential medical or highly sensitive personal information through website forms or email, as these methods of communication may not be fully secure.

Information Collected Automatically

Like most websites, our website automatically collects certain technical information, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages viewed

• Date and time of your visit

• Referring website

• General geographic location

• Cookies and similar technologies

This information helps us improve the performance, security, and usability of our website.

2. How We Use Your Information

Information collected through this website is used only to:

• Respond to your questions and requests for information

• Schedule or coordinate consultations

• Communicate regarding our clinical services

• Improve the functionality, accessibility, and performance of our website

• Analyze website usage and visitor trends

• Maintain website security

• Comply with applicable legal and regulatory obligations

AgapeHealth Psychological Services does not sell, rent, lease, or share your personal information with third parties for advertising or marketing purposes.

3. How We Protect Your Information

We maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information you provide through our website. These safeguards include secure website hosting, encrypted data transmission where applicable, limited access to information, and appropriate security practices.

While we take reasonable precautions to protect your information, no method of electronic transmission or internet storage can be guaranteed to be completely secure. Accordingly, we encourage you not to submit confidential health information through our website contact forms or unsecured email. If clinical services are appropriate, we will transition communications to secure methods consistent with HIPAA requirements.

4. Third-Party Service Providers

To operate our practice effectively, we may utilize trusted third-party service providers, including providers of:

• Website hosting

• Appointment scheduling

• Secure client portals

• Electronic Health Records (EHR)

• Telehealth services

• Payment processing

• Website analytics

These providers may have limited access to personal information solely as necessary to perform services on our behalf and are contractually or legally obligated to safeguard your information.

We may also disclose information if required by applicable law, court order, subpoena, or other lawful governmental request.

5. Your California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to:

• Know what categories of personal information we collect

• Request access to personal information we maintain

• Request correction of inaccurate personal information

• Request deletion of certain personal information, subject to applicable exceptions

• Request information regarding disclosures of personal information

• Be free from discrimination for exercising your privacy rights

Please note that protected health information maintained pursuant to HIPAA and the California Confidentiality of Medical Information Act (CMIA) is generally exempt from the CCPA and CPRA.

To exercise any applicable privacy rights, please contact us using the information provided below.

6. Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children through our website. If you believe that a child has submitted personal information through this website, please contact us so we may promptly remove the information.

7. Data Retention

Personal information submitted through our website is retained only as long as reasonably necessary to fulfill the purpose for which it was provided or as required by applicable law.

Clinical records created as part of psychological or psychiatric services are maintained separately in accordance with HIPAA, California law, professional ethical standards, and applicable record retention requirements.

8. External Links

Our website may contain links to third-party websites, including professional organizations, educational resources, referral partners, or other external websites. AgapeHealth Psychological Services is not responsible for the privacy practices or content of those websites. We encourage visitors to review the privacy policies of any external sites they choose to visit.

9. Cookies and Analytics

Our website uses cookies and similar technologies to enhance user experience and evaluate website performance. We may use analytics services, such as Google Analytics, to better understand how visitors interact with our website.

You may adjust your browser settings to decline cookies; however, doing so may affect certain website functionality.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or website functionality. Any updates will be posted on this page with a revised Effective Date. Continued use of the website after changes have been posted constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise any applicable privacy rights, please contact:

AgapeHealth Psychological Services

31 Panoramic Way, STE 202, Walnut Creek, CA 94595

info@agapehealthpsychtreatment.com

(669) 295-8226